Our Reviews
Jennifer F|2022 GMC Yukon
Confirmed Service Customer
4/11/2025
Excellent Excellent Excellent
4/12/2025
Wow, we’re thrilled to hear you had such a wonderful experience with us! If you ever need any further assistance, please don’t hesitate to reach out—we’re always here to help!
PADUCAH, KY
Tim H|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
4/12/2025
The people are always happy and helpful. My truck was in and out quickly. That’s the reason you are the only one that works on my truck.
4/13/2025
We're glad everything was completed quickly and to your satisfaction! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PRINCETON, KY
Peggy B|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
4/17/2025
They were fine. However, communication with them was a bit scanty
4/22/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BARDWELL, KY
Janice C|2020 Chevrolet Blazer
Confirmed Service Customer
4/17/2025
The oil change was done in a timely manner.
4/18/2025
Thank you! We’re pleased to hear your oil change was completed efficiently. We appreciate your visit!
METROPOLIS, IL
Teresa N|2018 Chevrolet Trax
Confirmed Service Customer
4/19/2025
Eric was helpful. He made sure I had a ride while mine was getting worked on. He also made sure my bill was right. Very helpful
4/20/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BROOKPORT, IL
Marla H|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
4/19/2025
Great people, go out of their way to help you!
NATHAN BALLARD
4/20/2025
Hello, thank you for your kind words and this wonderful review! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
MARION, KY
Glenford N|2019 Buick Encore
Confirmed Service Customer
4/25/2025
quick and accurate services on my vehicles. Kudos to service advisor Eric and to the service bay team that performed the work.
4/26/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Royal Oaks Chevrolet. Thank you again for the great review!
PADUCAH, KY
James C|2024 Chevrolet Equinox
Confirmed Service Customer
4/28/2025
Quick diagnostic and repair from Brian and the Royal Oaks Service team. Many thanks!
4/29/2025
Thank you! We’re glad to hear Brian and the Royal Oaks Chevrolet Service team provided you with quick and effective service. We look forward to seeing you again soon!
RICHMAND, KY
Linda S|2021 Chevrolet Trailblazer
Confirmed Service Customer
4/17/2025
Service representative very courteous, kept me informed, service completed in timely manner
4/18/2025
Thank you for your feedback! We're glad to hear that your service representative was courteous, kept you informed, and that everything was completed on time. We appreciate your visit and look forward to seeing you again!
GRAND CHAIN, IL
James Y|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/2/2025
I come in here for one thing and you guys find four different things
5/7/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
MARION, KY
Peggy S|2008 Chevrolet Silverado
Confirmed Service Customer
5/6/2025
They said what they were going to do - it got done and in time before we went on vacation. Great Work! Truck works great!
5/7/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
PADUCAH, KY
Julie M|2017 Chevrolet Cruze
Confirmed Service Customer
5/9/2025
Brian was good and it was a good day st the dealership
5/10/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
PADUCAH, KY
Linda B|2025 Chevrolet Trax
Confirmed Service Customer
5/1/2025
Great service, excellent customer service
5/1/2025
Thank you for the wonderful feedback! We’re glad to hear you received great service and excellent customer care. Wishing you a fantastic day!
METROPOLIS, IL
Malcolm H|2025 Chevrolet Trax
Confirmed Sales Customer
5/1/2025
great
DAREN MABINI
5/1/2025
We're glad to hear you had such a positive experience with us! We look forward to helping you again in the future. Take care!
BENTON, KY
Jackie B|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
5/12/2025
Thanks to the service department for providing me with great service and in a timely manner.
5/13/2025
Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
BENTON, KY
Jerrilyn T|2024 Buick Envista
Confirmed Service Customer
5/15/2025
All I had don’t was oil change and tire rotation for the 1st time and have no complaints. Y’all even sprayed my car off, thank you! Wait time wasn’t too bad, maybe an hour if that.
5/16/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
PADUCAH, KY
Sydney W|2025 Chevrolet Trax
Confirmed Service Customer
5/21/2025
Very courteous and professional done on a timely manner
5/22/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
MORRISTON, MO
Janet T|2018 Chevrolet Traverse
Confirmed Service Customer
5/23/2025
friendly people and great experience
5/24/2025
We love hearing that you had a great experience with our friendly team! It’s what we strive for every day, and we’re always glad when it shines through. Come back anytime—we’ll be ready to make your next visit just as great!
CUNNINGHAM, KY
Basil D|2019 Chevrolet Volt
Confirmed Service Customer
5/30/2025
Excellent service experience. Eric Alexander, service associate, is always attentive, knowledgeable, professional.
5/31/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
PADUCAH, KY
Joshua H|2014 Chevrolet Spark
Confirmed Service Customer
5/12/2025
Brian at Royal Oaks has been great to work with. He’s been respectful, upfront, and really took the time to keep me in the loop. I never felt brushed off, and I appreciated how he handled everything on the dealership side. My frustration isn’t with Brian or Royal Oaks, it’s with GM. They replaced the transmission in my 2014 Spark under a special coverage program a couple years ago, and now it’s failing again after less than 25,000 miles. I was offered a generic 10% discount towards a new transmission, but that doesn’t do much when you’re just trying to keep your current car on the road. I wish there had been more support from GM, or that the dealership had a little more flexibility to help. Still, I’m grateful for how Brian handled things, and I’m hoping there’s a better resolution ahead.
5/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PADUCAH, KY
Billy D|2016 Chevrolet Cruze Ltd
Confirmed Service Customer
5/15/2025
Everything went well.
5/17/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ELIZABETHTOWN, IL
Zach M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/22/2025
Eric and Will are always helpful and informative.
5/23/2025
Hi there, we are very happy to have provided you with such a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BOAZ, KY
Gary Y|2023 GMC Sierra 1500
Confirmed Service Customer
5/28/2025
Had appointment on Saturday May 24, arrived 10 minutes before appointment and waited past 8 A.M. and nobody showed up. Then on Tuesday May 27th I was at my second appointment. The men’s restroom was filthy. The estimate to service the transmission was incomplete and not accurate. The service sticker in windshield was not replaced and the mileage reminder on dash not reset. Not a good experience
5/29/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PADUCAH, KY
Rick B|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
6/2/2025
No issues
6/3/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
PADUCAH, KY
Glenford N|2019 Chevrolet Blazer
Confirmed Service Customer
6/25/2025
Prompt and efficient service on my vehicle. Well done. Discount coupon was very helpful in the payment process.
6/26/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Royal Oaks Chevrolet. We do hope we can be of assistance in the future. Take care!
PADUCAH, KY
Jackie B|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
6/12/2025
These guys in the service department are still giving great service! Got me in and out for my appointment yesterday. Thanks Brian & the rest of the people
6/13/2025
Jackie Bloodworth, thanks again for taking the time to leave us this information about your recent visit. Thank you again for choosing Royal Oaks Chevrolet and we hope to see you again.
BENTON, KY
Richard A|2011 Chevrolet Camaro
Confirmed Service Customer
6/12/2025
It appears that the repairs made were effective. The service advisor was pleasant. I called on more than one occasion and was forwarded to the advisor. Whenever he was no available, I left a voicemail but the calls were not returned.
6/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team. We look forward to serving you again.
PADUCAH, KY
Farrah D|2025 GMC Acadia
Confirmed Service Customer
6/16/2025
Excellent
6/17/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
GALATIA, IL
James Y|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/25/2025
When you guys call and don’t leave a message that makes me angry
6/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
MARION, KY
Laura E|2018 GMC 1500 Sierra
Confirmed Service Customer
6/26/2025
On a Monday they were able to get me in the same day on short notice. The staff was super friendly and they also shuttled me to the mall so I could get a few things while my truck was being worked on. Would definitely recommend them!
6/27/2025
Thanks for sharing such a detailed and thoughtful review! We’re so glad we could accommodate you on short notice and that the shuttle to the mall made things even more convenient. Friendly staff and flexible service? That’s what we call going the extra mile!
MARION, IL
Jamie M|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/27/2025
My vehicle has needed repairs a couple of times recently. I have dealt with Will Harper each time. He has gone above and beyond to get things done and keep me informed on the issues they have found. He is an asset to the company for certain. With that being said, I am not happy that a 3 year old truck has been in the shop as many times as it has.
6/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
KEVIL, KY
Jenell B|2024 Chevrolet Blazer EV
Confirmed Service Customer
6/29/2025
Routine maintenance went well as always. Staff is always friendly and service is always timely.
6/30/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
METROPOLIS, IL
Steve M|2007 Chevrolet Silverado
Confirmed Service Customer
7/9/2025
finished the job with no complaints
7/10/2025
We're glad to hear the job got done smoothly and without any complaints—just how it should be! Thanks for trusting us to take care of things, and we’ll be ready to do it again whenever you need us!
PADUCAH, KY
Michael W|2023 Chevrolet Blazer
Confirmed Service Customer
7/10/2025
Fast friendly service
7/11/2025
Thank you! Fast and friendly never goes out of style—and we’re always glad to provide both. We’ll be ready whenever you roll in next time!
GRAND CHAIN, IL
Lisa J|2016 Chevrolet Trax
Confirmed Service Customer
7/14/2025
Great service
7/15/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Best wishes, Royal Oaks Chevrolet
PADUCAH, KY
Jackie B|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
7/15/2025
The service people continue to do a great job of scheduling and maintaining excellent service on my pickup truck and they are always happy to answer any of my questions about other proposed services.
7/16/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
BENTON, KY
Joseph T|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/24/2025
Went for oil change and tire rotation, after 2 hours I asked what's going on, they said a recall update , 15 min later said was done but no car was was done but was on paperwork, 10 min later washed and returned and discovered lights on dashboard not working , they said they needed to disconnect battery for 20-30 min to reset back to factory settings.greg manager said sorry and will make it right next time . After 2hr 45 minutes later I left and have to do reset myself. It would have been a courtesy to tell me an update at any point instead of having to ask ... so no courtesy,no wash and no resetting computer says unprofessional service , pretty sad . My 3rd new vehicle from chevrolet. VERY DISSATISFIED!!!!!
7/25/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SMITHLAND, KY
Danny L|2012 Chevrolet Traverse
Confirmed Service Customer
7/25/2025
Very good
7/26/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PADUCAH, KY
Edward H|2025 Chevrolet Colorado
Confirmed Sales Customer
7/25/2025
We will say right away that our salesperson, Hunter, was extremely helpful and pleasant to deal with. The key problem and the prices we were given were not his fault. I would rate him 5 stars. Unfortunately, the dealership as a whole would be 1 star after this experience. Averaging it out to 2 stars because the problems were huge ones. 1. The first person to offer us price, trade-in value, etc. (can't remember his name) wrote down the truck's price as approx $7,000 over the internet listed price. I had to show him the listing. He asked if that was a screenshot on my phone and I showed him that, no, it was their own internet listing right at that moment which was the same price since I first looked at the listing that morning. 2. When going to sign paperwork, the price was wrong again... approx $1,000 too high. It had to be corrected again. We were close to not purchasing at that moment. 3. After signing all the paperwork and being committed to purchase and as we were walking out to the truck we *thought* that we had just purchased, we were told that the truck we test-drove was NOT the truck we had just purchased. As we understand it, there was a mix-up with the keys and they were labeled incorrectly. Before we got there, Hunter was given the wrong key. So we purchased a truck that we had never test-drove. By then it was late, after closing hours, we had been there for hours, and already signed. We didn't know what else to do but accept the other truck. Hunter gave us 2 years in free oil changes at that point. There were other things we wanted, like a bed liner and bed cover but that was refused early on and we were told it was because the dealership was already honoring the internet price. Frankly, the dealership should always be doing that anyway. We can't really express what a poor experience this was. We now wonder if we can trust this dealership to even do proper oil changes. The dealership is lucky to at least have Hunter who tried his best through all of this. We went back the next day to give him the title for our trade-in and he had the truck detailed since everything was closed by the time we left the night before.
HUNTER FISER
7/29/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PADUCAH, KY
Lisa J|2016 Chevrolet Trax
Confirmed Service Customer
7/28/2025
Great service
7/29/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PADUCAH, KY
Barbara H|2024 Chevrolet Trax
Confirmed Service Customer
7/28/2025
Service was great -
7/29/2025
Barbara Hare, thanks again for taking the time to leave us this information about your recent visit. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
PADUCAH, KY
Terri J|2024 Chevrolet Trailblazer
Confirmed Service Customer
7/29/2025
Eric was the best. He explained everything to me. Made it easy for me to comprehend what the plan of action.
7/30/2025
Eric will be pleased to hear he made things easy to understand for you! Clear explanations and friendly service are exactly what we aim to provide.
EDDYVILLE, KY
Mathew Robb M|2021 Chevrolet Trailblazer
Confirmed Service Customer
7/31/2025
Quick easy and professional
8/1/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PADUCAH, KY
Kevin S|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/4/2025
Great Service and helpful advice 😊
8/5/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Royal Oaks Chevrolet and we hope to see you again soon! Take care!
PADUCAH, KY
Michelle B|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/4/2025
Accommodating and responsive.
8/5/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
GOLCONDA, IL
Daniel C|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/10/2025
It was very nice and the young man Service person. That was at Barbara desk was nice he was very helpful in selecting the repairs that were needed. It was like working with Barbara friendly and honest thank you
8/11/2025
We’re delighted you had such a positive experience with our service staff. It’s wonderful to know you were met with honesty, friendliness, and guidance that reminded you of Barbara’s great service. We look forward to welcoming you again on your next visit!
GRAND RIVERS, KY
Mari B|2015 Chevrolet Traverse
Confirmed Service Customer
8/15/2025
They completed what I needed done.
8/17/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BROOKPORT, IL
Kimberly P|2025 Chevrolet Trax
Confirmed Service Customer
8/22/2025
They got me in and out in no time they had a clean comfortable waiting area with coffee, water and snacks
8/23/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
HICKMAN, KY
Alice S|2025 Chevrolet Equinox
Confirmed Service Customer
7/10/2025
They got right on my 2025 Equinox oil change & tire rotation. Was in & out in less than 45 minutes!
7/11/2025
That’s efficiency in motion! Thanks for letting us take care of your 2025 Equinox—we’re happy to get you back on the road in under 45 minutes. See you again when it's time for your next quick check-in!
PADUCAH, KY
Ben K|2022 Chevrolet Suburban
Confirmed Service Customer
7/11/2025
Worked us in Excellent
7/12/2025
We’re so glad we could work you in and take care of things right away! Flexibility and excellent service are part of what we pride ourselves on. Thanks for trusting us—we’ll always make room when you need us most!
BLACKBURN, MO
April S|2022 Chevrolet Trax
Confirmed Service Customer
7/25/2025
I was pleased with the work that was done on my car. I had an emissions system problem and the dealership found the problem and ordered the part. When I came back to have my vehicle fixed, they were done within an hour.
7/26/2025
Wow, we're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
BARLOW, KY
Frank S|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/25/2025
Couldn’t get anyone to tell me what was going on with my truck. Was told 3 times a date when it would be fixed and all 3 times I had to come up there (because no one could tell me over the phone or call back) to find out it hadn’t even been started.
7/26/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
PADUCAH, KY
Juan S|2026 Chevrolet Trailblazer
Confirmed Sales Customer
7/26/2025
Everyone was extremely nice I did not understand the pricing of the vehicle
HUNTER FISER
7/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HICKMAN, KY
Basil D|2024 Chevrolet Blazer EV
Confirmed Sales Customer
8/1/2025
All of the people involved in my Blazer purchase performed in an exemplary manner including: Manager Mike Hills, Salesmen Jacob and especially Chase Nelson, Service Associates Will and especially Eric Alexander.
CHASE NELSON
8/2/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Congratulations on your new vehicle, Basil! We look forward to helping again in the future. Best wishes, Royal Oaks Chevrolet
PADUCAH, KY
Farrah D|2025 GMC Acadia
Confirmed Service Customer
9/8/2025
All staff members were exceptional.
9/9/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GALATIA, IL
Ryan F|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/23/2025
Excellent service! Repairs were made quick and they got me back on the road.
8/24/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
GOLCONDA, IL
Tamieka M|2024 Chevrolet Trailblazer
Confirmed Service Customer
8/31/2025
Great service. Thank you!
9/2/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PADUCAH, KY
Basil D|2024 Chevrolet Blazer EV
Confirmed Service Customer
9/1/2025
Eric Alexander, service associate, took really good care of me once again. He arranged for my 2024 Blazer to be looked at and diagnosed and also followed up on my purchase of a Tesla charging adapter with GM points. He gets an A+. Unfortunately, the Blazer OnStar module replacement problem went unresolved. The part is on back order with no ETA! This part is critical to the full operation and enjoyment of the vehicle. Worryingly, it is central to the safety system. Additionally, it IS the communication link with the MyChevrolet app and its services.
9/2/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PADUCAH, KY
Jeremy T|2025 Chevrolet Blazer EV
Confirmed Sales Customer
9/1/2025
They worked with us well
CHASE NELSON
9/2/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
UNION CITY, TN
Glenford N|2019 Buick Encore
Confirmed Service Customer
9/8/2025
you were extremely prompt in bringing in and diagnosing the problem with my vehicle. The issue's repairs were scheduled for work the same day and were completed in a timely manner. My loyalty discount was applied to the cost of the repairs. The savings were appreciated. Receiving a car wash was an added and unexpected bonus. Thank you for getting my vehicle back in service.
9/9/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
PADUCAH, KY
Jackie B|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
9/12/2025
Eric got me in when I needed to get some service on my pickup truck and did a through inspection on it after completing the desired service. Great team here at Royal Oaks
9/13/2025
We’re glad Eric and the team could provide such thorough and timely service! Ensuring your vehicle is well cared for is always our goal, and we look forward to your next visit.
BENTON, KY
David S|2007 Chevrolet Trailblazer
Confirmed Service Customer
9/13/2025
Everyone I dealt with was pleasant, competent and professional. They treated me as though I was a long time customer even though I was merely a passer-through on my way to Illinois with transmission problems. William, Jeany and Andy in service took care of me royally. I'm very pleased with the Royal Oaks Chevy. And the place looked great. Very clean and organized. Great job! Congratulations to the manager and ownership.
9/14/2025
Thank you for such thoughtful feedback! William, Jeany, Andy, and the entire Royal Oaks Chevrolet team will be delighted to hear your kind words. We’re glad your visit—even as a passer-through—was seamless, and we’ll keep working to maintain that level of excellence.
DU QUOIN, IL
Amy W|2025 Chevrolet Blazer
Confirmed Service Customer
9/11/2025
Staff is always very friendly and quality of service is outstanding!
9/12/2025
Hi there, thank you for taking the time to leave a review for us at Royal Oaks Chevrolet. We're happy we could meet your expectations! Thank you, and have a fantastic day!
PADUCAH, KY
Veselina B|2014 Chevrolet Malibu
Confirmed Service Customer
9/19/2025
Friendly staff
9/20/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
WEST PADUCAH, KY
Katherine T|2020 Buick Enclave
Confirmed Service Customer
9/23/2025
We got our oil changed
9/24/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
PADUCAH, KY
James W|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/24/2025
All good
9/25/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
MARTIN, TN
Matthew K|2022 Chevrolet Camaro
Confirmed Service Customer
9/25/2025
Scheduled service for my ‘22 Camaro LT1. Great and easy experience. Thank you Will.
9/26/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LOUISVILLE, KY
Kurtis S|2023 Chevrolet Traverse
Confirmed Service Customer
9/25/2025
The service appointment was quick and fixed the issue that my vehicle was having. The notifications and updates throughout were really helpful.
9/26/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
KEVIL, KY
Keith L|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/26/2025
Other than they didn't start for 30 minutes after my appointment time, everything went fine.
9/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PADUCAH, KY
Ruth H|2026 Chevrolet Trax
Confirmed Sales Customer
9/26/2025
Absolutely a horrible experience...they false advertised the deal they were offering...I purchased a brand new 2026 Chevy Trax and they refused and made all kind of lying excuses to not give me the $500 visa gift card they had advertised if you bought any vehicle...I'm. Currently with holding the title to the car I traded in and in contact with our local news station to do a story on their false advertisement. I'll never buy another vehicle from them and will tell anyone within hearing distance about them lying over and over...worst buying experience wver
JAMES STYERS
10/1/2025
Our team has acknowledged this review.
BARDWELL, KY
Matt K|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/15/2025
Great experience, got it done in a timely manner.
9/16/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
SMITHLAND, KY
Julie H|2018 Chevrolet Equinox
Confirmed Service Customer
9/18/2025
All was good!!
9/19/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
WEST PADUCAH, KY
Mary B|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
9/29/2025
Dropped of vechicle
9/30/2025
Thank you for trusting us with your vehicle drop-off—we’ll always treat your car with the same care and attention as if it were our own. We look forward to welcoming you back!
CALVERT CITY, KY
Douglas O|2025 Chevrolet Trailblazer
Confirmed Sales Customer
10/5/2025
My wife and I both though when we were dealing for the new Trailblazer which was at another dealer location, we were dealing for a new 2026 Trailblazer. The dealer invoice window sheet was not available to us and put us at a real disadvantage. I asked for the MSRP on the car we were dealing on, and I was shown a written number by the salesman. I still have never been shown the actual MSRP on this vehicle. When the girl applied for our loan, she put used on the car instead of new which it is which obviously makes the interest rate higher. There were many things that made me feel as though I was not being dealt with totally honestly. I was not given but one piece of paper on the lifetime drivetrain warranty which does not make me feel very comfortable. My hope is that some of this was not a misrepresentation of the car and sale but rather a misunderstanding on some part. I feel that Royal Oaks should do something to rectify this.
10/6/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
KEVIL, KY
Isaac B|2014 Chevrolet Camaro
Confirmed Service Customer
10/6/2025
Fast and kept me updated
10/7/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
PADUCAH, KY
Tammy S|2017 GMC Acadia
Confirmed Service Customer
10/13/2025
My experience with the service department was excellent. It was very timely and they were very professional and friendly!
10/14/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PADUCAH, KY
Michael K|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/15/2025
Great service, and polite personnel
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WEST PADUCAH, KY
Jean A|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
10/20/2025
Phone reservation I was told oil change and tire rotation free. It ended up being free but not without first being told I would be there until closing since I had aluminum wheels. Then they were going to send me to a tire shop for rotation which would definitely cost me. I questioned everything. Finally they said they would get me out by 4. I was actually done around 12:30. The receipt showed a car wash which I didn’t receive nor was I talked to about one.
10/21/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
EDDYVILLE, KY
Kyle B|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
10/29/2025
My overall experience was absolutely terrible. I was lied to and miscommunicated with on multiple occasions. I was told six different time that my vehicle would be complete by this time and date to have it extended each time with little no communication as to why? I pulled in to the dealership in Paducah Kentucky on October 8th and 10 mins later I needed a new engine? little to no diagnostics on the engine or why it failed was provided. When I inquired what happened I was told they were approved to put in a new engine and they wouldn't break into to the motor to know what happened and that it would be sent back to GM for further evaluation. I'd like to know what happened to that motor and if there is anything I can do to prevent this from happening again!? I should have been provided a rental car to move around or take myself home the first on second day I was in Paducah. One wasn't offered to me until the start of the third week. Which I declined cause I didn't know anything about it and id been successfully using nike express for two weeks what possible good could it have been by then? and who is paying for it?? I was provided a case working and reference number which added to the miscommunication on multiple occasions she wouldn't respond to my emails or phone calls and again she also told me my vehicle would be complete by the 23rd of October. That date came to pass, and I was told by whoever finally answered the phone at the service desk the tech said "it's the same as he told him yesterday it be done this afternoon or Monday" which no one told me the day before because no one answered or return my phone calls! When the vehicle was finally completed no one was available to shuttle me back to the dealership and I walked/jogged two miles to pick-up my truck before they closed for the day. (insult to injury) As a small business owner/operator, I bought this Chevy to make money and it's the backbone of my operation. I've Been a Chevy guy my entire life and will not purchase another one in my lifetime!
10/31/2025
Our team has acknowledged this review.
GRAND JUNCTION, CO
Mark H|2026 Chevrolet Equinox
Confirmed Service Customer
10/30/2025
Professional, met all my expectations, knowledgeable personnel
10/31/2025
We’re so glad our professionalism and knowledge met your expectations. Your recognition means a lot to our team, and we can’t wait to continue serving you with the same dedication—please don’t hesitate to reach out if there’s anything additional we can do for you!
SMITHLAND, KY
Cheryl E|2017 Chevrolet Equinox
Confirmed Service Customer
10/13/2025
Good job
10/14/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
PADUCAH, KY
Julie M|2017 Chevrolet Cruze
Confirmed Service Customer
10/20/2025
It was good, Eric was and is very good at his job. I would recommend him to anyone
10/21/2025
We’re thrilled to hear Eric continues to deliver excellent service! Your recommendation means the world to us, and we’ll be sure to share your praise with him. We look forward to keeping that same high standard for every visit!
PADUCAH, KY
Ronald K|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/21/2025
very good service.
10/23/2025
Hi there, your satisfaction is our top priority. Thank you so much again for your feedback! We hope you have a great day!
GILBERTSVILLE, KY
Glenford N|2019 Buick Encore
Confirmed Service Customer
10/28/2025
timely performance of service. detailed explanation of work recommended. proactive help in obtaining available rebates.
10/29/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PADUCAH, KY
John W|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/31/2025
Fast service and friendly representatives.
11/1/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Royal Oaks Chevrolet and we hope to see you again soon!
PADUCAH, KY
Dylan R|2026 Chevrolet Trax
Confirmed Sales Customer
11/3/2025
I am glad that we bought the car that we did, but I do believe we were charged too much for what the cars worth. They charged us over MSRP for the vehicle and stated it was because the vehicles are in high demand which is understandable to an extent. The salesman that we had did not seem to know as much about the vehicle as we did and was not even aware of how many of that specific vehicle they even had in stock.
AUSTIN CLARK
11/3/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GILBERTSVILLE, KY
Stephen H|2020 GMC 1500 Sierra
Confirmed Service Customer
11/3/2025
Will was great and provided excellent customer service.
11/3/2025
Will will be happy to hear your kind words! Providing excellent customer service is our top priority, and we look forward to giving you the same outstanding experience on your next visit.
calvert city, KY
Rodney B|2021 Chevrolet Suburban
Confirmed Service Customer
11/10/2025
Eric is always helpful and friendly. He provides professional advice.
11/11/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SMITHLAND, KY
Billy D|2016 Chevrolet Cruze Ltd
Confirmed Service Customer
11/16/2025
Everything weny well.
11/17/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
ELIZABETHTOWN, IL
Ronald H|2012 Chevrolet Silverado
Confirmed Service Customer
11/21/2025
Very friendly and professional
11/22/2025
Your warm and appreciative feedback means a lot—very friendly and professional service is exactly what we aim to deliver, and we can’t wait to welcome you back for another great experience.
DAPHNE, AL
Linda B|2025 Chevrolet Trax
Confirmed Service Customer
11/24/2025
Excellent service, great folks in helping you and keep you informed on progress of your vehicle
11/25/2025
Hi, thank you so much for your high rating. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
METROPOLIS, IL
Jerry M|2026 Chevrolet Equinox
Confirmed Service Customer
11/26/2025
Better communication with customers
11/27/2025
Thank you for the feedback. We appreciate hearing your comment so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
MARION, KY
Danny L|2012 Chevrolet Traverse
Confirmed Service Customer
11/28/2025
Every thing was up to par
11/29/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
PADUCAH, KY
Peggy H|2022 Buick Envision
Confirmed Service Customer
12/4/2025
Brian in the service department was so Helpful and knowledgeable
12/5/2025
Hi, we are so happy to read such a great review about Royal Oaks Chevrolet! Please let us know if there is anything else we can do for you; we are more than happy to help!
PADUCAH, KY
Carolton S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/19/2025
Always great service at Royal Oak’s in a timely manner.
12/20/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
SALEM, AL
Joseph D|2026 Chevrolet Traverse
Confirmed Sales Customer
12/31/2025
All good
JACOB DUBOSE
1/1/2026
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
METROPOLIS, IL
Constance W|2022 Buick Envision
Confirmed Service Customer
12/31/2025
Very accommodating. Friendly and explained everything thoroughly.
1/1/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
CAIRO, IL
Brian H|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/31/2025
Hunter was amazing. He is knowledgeable and and cares about people!
HUNTER FISER
1/1/2026
Hi, we are so happy to read such a great review about Royal Oaks Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do!
GOREVILLE, IL
Christopher H|2025 Chevrolet Traverse
Confirmed Service Customer
10/31/2025
Done what was expected
11/1/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
MAYFIELD, KY
Merritt B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
11/10/2025
It was overall good.
11/11/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
KEVIL, KY
Melissa W|2010 Chevrolet Impala
Confirmed Service Customer
11/10/2025
After my car was left on the lot by a tow truck. It was located and taking in for repair. The repair was completed in a timely manner.
11/11/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PADUCAH, KY
Anthony H|2005 Chevrolet Silverado 2500HD
Confirmed Service Customer
11/10/2025
Eric was good to work with
11/11/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
VINEMONT, AL
Teresa F|2018 Chevrolet Equinox
Confirmed Service Customer
12/18/2025
Had my car serviced and they are always so good to work with!!
12/19/2025
Hi, we really appreciate your positive review! Thanks again for taking the time to leave us this information about your recent visit. Take care!
PADUCAH, KY
Valerie N|2015 Chevrolet Impala
Confirmed Service Customer
12/23/2025
I received a prompt appointment. All my concerns were met. Problem was remediated. Everyone polite and professional. Appreciated the shuttle service.
12/24/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BARLOW, KY
Cathy B|2023 Chevrolet Traverse
Confirmed Service Customer
1/7/2026
You can always depend on the royal treatment at ROYAL OAKES!
1/7/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
PRINCETON, KY
Chad H|2021 Chevrolet Malibu
Confirmed Service Customer
1/15/2026
The mechanic and staff that I interacted with were wonderful
1/17/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
PADUCAH, KY
Amy W|2025 Chevrolet Blazer
Confirmed Service Customer
1/16/2026
Dealership was very nice and very accommodating. I couldn't ask for better communication and customer service. I am however very disappointed in the manufacturer that I have had so many issues with a brand new car however.
1/17/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PADUCAH, KY
John B|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
1/8/2026
Like the guys, nice folks all the way ! Known Greg for years !
1/9/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
CUNNINGHAM, KY